Our difference is our people.

The depth of our experience is matched only by our passion for good causes. Put us to work for you and gain the strategic edge you want and the results you deserve.

Moira Kavanagh Crosby

President & Founder

Moira Kavanagh Crosby has spent her entire professional career working with nonprofit organizations. In over twenty years in membership development, she has designed and implemented successful direct response fundraising programs for national and regional nonprofits from one hundred members to hundreds of thousands of members.

She began her fundraising career managing strategic, creative and fulfillment elements of telemarketing campaigns for national advocacy and environmental organizations. Prior to founding MKDM in 1999, Moira developed and managed integrated direct response programs for progressive issue-based and social service organizations.

In addition to engaging donors and inspiring philanthropy for nonprofits, Moira is passionate about advancing knowledge and professionalism in nonprofit marketing and fundraising. She currently serves on the Steering Committee of the Bridge Conference, and also served as Co-Chair of the 2015 Bridge Conference, the nation’s largest direct response fundraising conference which brings together nearly 1,900 fundraising professionals and is sponsored by the AFP-DC and the Direct Marketing Association of Washington. She is a past Board member and president of the Direct Marketing Fundraisers Association, and in 2013 she served as Co-Chair of the DMA Nonprofit Federation Washington Nonprofit Conference.

Moira is a frequent speaker on direct marketing membership development, blogger on donor action and philanthropy, and co-author of The Art & Science of Multichannel Fundraising.

Moira graduated cum laude from Tufts University with a B.A. in English. As an undergraduate she served as President of Tufts Student Resources, the largest nonprofit, student-run business in the country.

Eliza Slone

Vice President, Strategy

With a background in data management and donor communications, Eliza Slone brings a unique combination of data-driven analytical and creative skills to MKDM clients. In addition to having extensive experience in fundraising strategy and integrated program development, Eliza is highly skilled in donor messaging, digital strategy and direct response copywriting.

Eliza is the current Co-Chair of the 2016/2017 DMA Nonprofit Federation New York and Washington Nonprofit Conferences. In addition to being a leader in advancing education in the direct response fundraising industry, Eliza is an award-winning fundraising strategist. She has developed campaigns that have been recognized by the DMAW MAXI Awards, the DMFA’s Package of the Year competition, and Fundraising Success Magazine for their outstanding performance in renewing donors and raising funds.

She was recognized in 2011 by Fundraising Success as a Rising Star in its annual Fundraising Professionals of the Year Awards. She is also a co-author of The Art & Science of Multichannel Fundraising.

Eliza graduated cum laude and Phi Beta Kappa from Amherst College, where she received her B.A. in English.

Jen Fleisher

Creative Services Partner

Jen Fleisher is the creative eye behind MKDM’s most effective and visually engaging online and direct mail projects. In addition to her broad range of direct mail design experience, she also has an extensive background in print publications and web design.

Jen received her post-baccalaureate degree from the Portfolio Center in Atlanta, GA. During her time at the Portfolio Center, she worked as a designer for Sapient, Inc. After receiving her degree, she joined VSA Partners in Chicago where she was a member of the creative team for accounts including Harley Davidson, IBM, Weber Grills and BP.

Jen received her B.A. from UNC-Chapel Hill.

Charlotte Faulconer

Production Director

With millions of donor communications produced under her management each year, Charlotte Faulconer brings to MKDM clients deep experience in direct mail production management and multichannel direct marketing process and scheduling integration. As Production Director, Charlotte coordinates all supplier services, manages integrated campaign production calendars, and collaborates with account staff to ensure that all MKDM projects are on time, in budget and error-free.

Charlotte works with a large network of supplier resources individually chosen for their track record of providing the highest quality services and products at the best price to our clients. In addition to her role in assuring the utmost quality of direct mail and online campaigns, Charlotte provides development operations support and counsel to MKDM clients encompassing caging, reporting, postal and state registration functions.

Charlotte has a background in online and print production art, and has also worked as a copywriter and editor for numerous print publications. She graduated from James Madison University with a B.S. in Media Arts and Design.

Matt Hepler

Account Manager

Drawing on his experience in membership branding, production and print procurement, Matt Hepler brings a unique combination of precision project management and marketing knowledge to MKDM clients. By blending natural curiosity with a data-driven approach, Matt actively collaborates with clients to understand their objectives and shape original, action-inspiring direct response campaigns.

As Account Manager, Matt provides comprehensive program management for MKDM clients including implementation of digital and direct mail campaigns, reporting and analysis, campaign messaging development and copywriting.

Matt graduated from Houghton College with a B.A. in English and from the University of Tulsa with an M.A. in English Language & Literature.

 

Michaux Hood

Online Services Partner

As the director of MKDM’s online services, Michaux Hood specializes in creating easy-to-use interfaces, content management systems, interactive campaigns, search engine optimization services and social networking integration.

With over 15 years of website development and internet marketing experience, both for commercial and nonprofit organizations, she brings a creatively charged and strategically savvy approach to client programs and projects.

Michaux received her B.A. in Communications from UNC-Chapel Hill.

Sarah Mehalic

Account Manager

Sarah Mehalic brings to MKDM an extensive background in membership program management, including acquisition, engagement and member to donor conversion. Drawing from her experience in public relations across the public, private and nonprofit worlds with clients ranging in size from all-volunteer nonprofits to Fortune 50 corporations, she joins a depth of insight in multiplatform communications strategy with database segmentation skill.

As Account Manager, Sarah provides comprehensive membership program management for MKDM clients including implementation of digital and direct mail campaigns, reporting and analysis, campaign messaging development and copywriting.

Sarah graduated from Providence College with a B.A. in Political Science.

Brian Helton

Production Coordinator

With an extensive background in the printing industry and several years of experience in the nonprofit world, Brian Helton brings practical industry experience to MKDM clients. Combining his natural curiosity and an innate passion for structure and efficiency with his process management and production management skills, Brian works with a network of vendors to achieve optimal results on behalf of MKDM clients.

As Production Coordinator, Brian’s meticulous work ethic allows him to successfully navigate printing, data and lettershop logistics to deliver on-time, error-free, results-inspiring campaigns.

Brian has a background in graphic design and graduated from Virginia Tech with a B.A. in Art.

Genevieve Cox

Account Coordinator

Genevieve Cox brings a diverse background in political and nonprofit communications to MKDM, encompassing membership development, marketing, public relations and media. With past experience as a communications director and graphic designer, Genevieve draws from an extensive messaging, copywriting and database marketing toolkit to assist MKDM clients with their fundraising and membership development needs.

As Account Coordinator, Genevieve provides program assistance for MKDM clients including creation of digital and direct mail campaigns, reporting and analysis, campaign messaging development and copywriting.

Genevieve graduated from George Mason University with a B.A. in Foreign Languages with a concentration in Spanish and a double minor in Teaching English as a Second Language and Tourism and Events Management.