We want you to judge us. From the fundraising results we deliver, to the quality of our strategies and creative, to how we communicate with you. Our approach to client service is based on our three pillars of quality assurance:

1. Client Satisfaction. MKDM is committed to providing experienced counsel and services in a timely, helpful manner. It means real people, not recordings, answer our phones. It means you can count on fast turnarounds and flexibility from us. And it means your priorities are our priorities.

2. Transparency. From vendor selection to list targeting, database analysis to copy development, our program management process is 100% transparent to our clients. You have a right to know what vendors we bid, who is writing your copy, how and why we make list targeting recommendations, and to receive factual, unbiased results analysis and counsel.

3. Results and Value. MKDM is your #1 advocate for maximizing results and minimizing costs. The more you raise, the more resources you have to achieve your organization’s mission. And every dollar you save on fundraising costs is a dollar earned for your organization’s important programs.

If you’d like to know more about our approach and commitment to client service, get in touch with us. Or call our agency president directly. Her cell phone number is 434-242-6563 (yes, we’re that committed to our clients).